FAQ

Frequently Asked Questions

We’re here to help! Below are answers to some of the most common questions about our products, shipping, and services.

Shipping Questions

📦 What qualifies for free shipping?
Free shipping is available for:

  • Lightweight items (e.g., resistance bands, yoga mats) on orders over $75.
  • Heavy items (e.g., dumbbells, kettlebells) on orders over $150.

📦 What are the shipping fees for heavy items?

  • $15 for items under 15 lbs.
  • $20 for items between 15–30 lbs.

📦 Can I combine lightweight and heavy items to qualify for free shipping?
Yes! You can combine lightweight and heavy items, and as long as your total exceeds $150, you’ll qualify for free shipping.

📦 How long does shipping take?

  • Lightweight items: 5–7 business days.
  • Heavy items: 7–14 business days, depending on your location.

📦 Do you ship internationally?
Yes, we ship worldwide! International shipping fees are calculated at checkout, and delivery typically takes 14–21 business days. For more details, please refer to our International Shipping Policy.

Order & Product Questions

🛒 How can I track my order?
Once your order ships, you’ll receive an email with a tracking number to monitor your delivery.

🛒 Are your products quality-checked?
Absolutely! Every product we sell is sourced from trusted suppliers and undergoes rigorous quality checks to ensure it meets our high standards.

🛒 What is your return policy?
We offer a hassle-free 30-day return policy. If you’re not completely satisfied, you can return your purchase within 30 days. For more details, visit our Return and Refund Policy.

🛒 What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Shopify Payments for a secure and convenient checkout experience.

General Questions

🤔 Why choose iNNOVAFiT?

  • Expert-Driven: With nearly 20 years of fitness expertise, our team is passionate about empowering your fitness journey.
  • Affordable Excellence: High-quality fitness gear at prices that won’t break the bank.
  • Trusted Service: Exceptional customer support and a satisfaction guarantee you can count on.

✉️ How do I contact customer support?
You can contact us through our Contact Page or email us at innovafitshop@gmail.com. Our friendly support team is here to assist you!

Need More Help?

Still have questions? Don’t hesitate to reach out. We’re committed to making your fitness journey as seamless and enjoyable as possible!